How should servers manage intoxicated guests?

Managing intoxicated guests is a crucial responsibility for servers to ensure a safe and enjoyable environment for all patrons. The best approach is to politely refuse further service and suggest alternatives. This method respects the guest’s dignity and safety while acknowledging their current state.

When a guest is intoxicated, continuing to serve them could lead to harmful situations, such as excessive intoxication or potential harm to themselves or others. By suggesting alternatives, such as non-alcoholic beverages or food items, the server can help the guest transition to a safer state while also showing that they care about their wellbeing. This approach aligns with responsible serving practices and can prevent legal and ethical issues for the establishment.

Other options may not address the situation appropriately. For instance, informing guests about new drink specials might encourage them to consume more alcohol, which is counterproductive. Ignoring their condition and continuing to serve neglects the vital responsibility servers have to monitor patron safety. Asking them to leave could escalate the situation negatively and should generally be a last resort after other measures have failed. Overall, suggesting alternatives while refusing service is the most responsible and humane way to handle intoxicated guests.