In what scenario is a guest allowed to ask for a substitution?

The scenario where a guest is allowed to ask for a substitution is typically when they are ordering entrees. This is because entrees often have a variety of components, such as sides or accompaniments, that can be customized to fit dietary preferences or personal tastes. Many restaurants recognize that not every guest will enjoy or want every item on the menu, particularly specific sides or preparations that may not suit their palates.

Allowing substitutions at the entree level is common practice, as it helps enhance the dining experience by allowing guests to tailor their meals. This also shows that the restaurant values customer satisfaction and is flexible in accommodating preferences.

In contrast, the other options may not be universally applicable. For instance, certain specific events may have fixed menus or predefined items that do not allow for changes. Always permitting substitutions may create operational challenges, as it could lead to complications in meal preparation or ingredient availability. Additionally, asking for substitutions due to unhappiness with choices suggests a more reactive approach rather than a proactive customization during the ordering phase.