What is the first step a server should take when they suspect someone is intoxicated?

When a server suspects that a guest may be intoxicated, the first step should be to assess the signs of intoxication without jumping to conclusions. This approach involves observing the guest's behavior, speech, coordination, and physical signs, which allows the server to gather information before making any decisions. It's important for the server to remain objective and avoid making assumptions based solely on appearances or preconceived notions.

This careful assessment helps ensure that any actions taken are based on factual observations rather than feelings or biases. By doing so, the server can better determine the appropriate response, whether it involves further monitoring the guest, speaking with management, or taking steps to ensure their safety. This method promotes responsible serving practices and can help prevent potential issues related to over-serving or confronting a guest prematurely.