What is the primary mindset that Hillstone promotes among its staff to ensure professionalism?

The primary mindset that Hillstone promotes among its staff as a means to ensure professionalism is indeed a state of mind. This concept encompasses a positive and proactive approach to work, emphasizing the importance of awareness, attention to detail, and an attitude that aligns with the company's values and standards. By fostering a state of mind that encourages staff to be engaged and responsive to the needs of guests and one another, Hillstone can maintain a high level of service quality and professionalism.

A competitive attitude, while it can motivate individuals, may not necessarily foster collaboration or a supportive work environment. A negative outlook would undermine morale and service quality, leading to less effective teamwork. Lastly, a rigid approach could stifle creativity and adaptability, which are essential in the dynamic environment of the hospitality industry. Therefore, a state of mind that promotes professionalism is crucial for Hillstone's operational success.