What should you do if a guest becomes aggressive after being cut off?

Remaining calm, contacting security, and de-escalating the situation is crucial when a guest becomes aggressive after being cut off. This approach prioritizes the safety of both the guests and staff. By staying calm, you can help to defuse tension and avoid escalating the situation further.

Contacting security is essential because they are trained to handle aggressive behavior and can step in if necessary. This allows you to focus on maintaining a safe environment for everyone present. De-escalation techniques, such as speaking softly, maintaining a non-threatening posture, and actively listening, can help address the guest’s concerns while controlling the situation calmly.

In contrast, leaving the situation may leave the guest without proper assistance, which could exacerbate their aggression. Ignoring the guest might also escalate the situation as they may feel dismissed or disrespected. Lastly, arguing with the guest can further inflame tensions and is unlikely to change their mind about the decision to cut them off. Thus, the best option in this scenario is to stay calm and handle the situation appropriately.